If you have any problems or questions about Pingo or using Pingo, we encourage you to look here first. This section is designed to answer most questions you may have. If you still have unresolved issues after you have read through the FAQ section, please contact . Click on the topic headers below or on the outline to the right.

About Pingo®

What is Pingo?
Pingo is an international calling service that can be used from any fixed or mobile phone. Pingo was designed to provide you with the best call quality, convenience features, and customer service at the most competitive rates available today. With Pingo there are – no gimmicks – no connection fees or disconnection fees, no outrageous rounding, and no hidden fees or charges – just a nominal, straight-forward monthly Plan Enrollment Fee based on what calling plan you select – what you see is what you pay
How does Pingo provide such low calling rates?
Thanks for asking! iBasis, Inc., a KPN Company, is the parent company of Pingo.com, which is one of the largest carriers of international phone calls in the world, routing millions of minutes of calls every day for major phone companies around the world, as well as for some of the other providers of prepaid calling cards who don’t have networks of their own. We are always working hard to develop and negotiate the best connections all over the world, to provide you the best pricing, quality and value for over 200 countries worldwide.

Pingo Calling Plans

What are Pingo Calling Plans?
Based on your calling needs, we are now offering a variety of calling plans to suit your individual calling needs. Currently, there are four (4) Pingo Calling Plans:
  • Pingo Premium – offers you great rates and is ideal for the occasional caller who wants to stay connected with family and friends. Pingo Premium has NO Monthly Plan Fee. All Pingo features come standard with this plan.
  • Pingo Platinum – offers you competitive rates and is great for the day-to-day caller who wants to stay connected with family and friends. All Pingo features come standard with this plan – including foreign currency billing.
  • Pingo Diamond – offers you super low rates – perfect for the frequent caller who wants to stay connected with family and friends. All Pingo features come standard with this plan
  • Pingo Mega – offers you the most competitive rates – suited for callers who want to stay connected with family and friends all the time. All Pingo features come standard with this plan
We take pride in our Quality of service and strive to serve you in the best possible way.
What features are included in Pingo Calling Plans?
All of the following features are included in all of the Pingo Calling Plan options:
  • Auto-Recharge – Pingo can automatically recharge your account so you can keep on calling!
  • Speed Dial – Make calling easy with fewer digits to enter!
  • PINpass™ Numbers – Make calls without needing to enter your account number and PIN!
  • Billing History – Pingo makes it easy to track your transactions!
  • Pingo Business – Save money on international calls for your business!
  • Pingo Mobile App – Smart Phone application that makes calling easy!
  • Call History – Pingo makes it easy to track your usage and calling history!
  • Customer Support – Live, friendly and helpful customer support to assist you with your account and calling needs
  • Refer-A-Friend – Earn extra account credit for referring your friends and family!
  • Print-A-Card – Bring Pingo with you when you travel or need to remember your account information
What is the difference between Auto-Plan Renewal and Auto-Recharge?
Auto-Plan Renewal ensures you will continue to be enrolled on your selected Pingo Calling Plan for the entire validity period. Pingo Platinum and Pingo Premium Calling Plans have Auto-Plan Renewal set as the default option (which cannot be changed). You can change your Pingo Diamond and Pingo Mega Calling Plan to Manual Renewal by logging into the Member’s Area on the Pingo.com website. Auto-Recharge is Pingo’s convenient recharging feature that will keep your account balance recharged so you will not run out of calling time when you need it. Whenever your account dips below US$5.00 (or equivalent CAD, EUR or GBP amount), Pingo will auto-recharge it for you. Please note if you are on a call and are running out of funds, auto-recharge does not activate until the call is terminated. It may take up to thirty (30) minutes for your account to auto-recharge and ready to go on your next call. Please note: New Pingo accounts must be active for at least 36 hours before the auto-recharge process will be initiated or to process a manual recharge to your account. If you want to disable the Auto-Recharge feature, simply log into the Member’s Area of the Pingo.com website and uncheck the “Auto-Recharge” box. Your account will then be set to Manual Recharge, where you will control how often and when a recharge is processed to your account. You can manually recharge your account anytime, even if you are auto-recharging! Simply log into the Member’s Area of the Pingo.com website and navigate to the Recharge menu. Follow the instructions on the screen to process a one-time recharge to your account. You can view all your recharge transactions in the Billing History section of the Member’s Area on the Pingo.com website.
What are the Benefits of keeping my plan set to Auto-Renew and Auto-Recharge?
Keeping your account set to Auto-Renew and Auto-Recharge is the perfect way to ensure your balance never runs low on funds and that you can continuously enjoy Calling Plan you selected for your calling needs. It creates one less thing for you to worry about in your busy life!
Can I process a recharge to my account over the phone?
Yes! You can process a recharge over the phone. This can be done only if you have successfully processed a manual recharge on the Pingo.com website at least once in the past. If this applies to your account, then follow the instructions below to complete a recharge over the phone.
  • First call your Pingo local or toll free access number
  • Next, after your account is authenticated, press the “*” (star) key on your phone
  • Follow the instructions provided by the message prompts to complete the recharge and your account balance will be topped-up by the amount you recharged and ready to go for your next call.
  • If you are having any issues, please contact our Customer Service department for assistance.
What does Plan Validity mean?
Plan Validity means the amount of time that your account will be associated to a particular Calling Plan.
  • Pingo Diamond and Pingo Mega calling plans have a thirty (30) day validity period from the date of plan enrollment. As long as the “Auto Plan Renewal” is option is enabled and your balance is sufficient for the monthly “Calling Plan Fee” to be deducted from it, then the validity period will extend for another 30 days. Your account will automatically convert to Pingo Platinum Calling Plan if your account is set to “Manually Renew” or if your account does not have sufficient balance to cover the monthly “Calling Plan Fee” on the last day of the validity period. The “Calling Plan Fee” and rates for Pingo Platinum Calling Plan will apply on the date of conversion.
  • Pingo Premium has a validity period of 180 days from enrollment. The validity period is extended by 180 days from the date of last activity on your account. If there is no activity (completed calls or recharges) on the account for 180 days, Pingo Premium accounts automatically convert to Pingo Platinum Calling Plan on the 181st day. The “Calling Plan Fee” and rates for Pingo Platinum Calling Plan will apply on the date of conversion.
  • Pingo Platinum has a continuous validity period from the date of enrollment. The account will remain on this calling plan until the account is closed by you or if you select a new calling plan.
Rates are subject to, and may, change during the Plan Validity period.
What happens if I don’t have enough balance to cover Plan fee?
If your account is set to “Auto Plan Renewal” and you don’t have enough balance to cover the monthly Calling Plan Fees, then your account will be automatically converted into Pingo Platinum. The “Calling Plan Fee” and rates for Pingo Platinum Calling Plan will apply on the date of conversion If you want to change your plan back to the calling plan you were previously on (or another calling plan)
  • First, process a manual recharge for enough funds to cover the monthly Calling Plan Fee (and for any anticipated usage as well)
  • Next, select a new calling plan in the Member’s Area section of the Pingo.com website. Your plan will be changed and the Calling Plan Fee will be deducted from your balance.
Keeping your account set to Auto-Recharge is the best way to ensure you can take advantage of the rates available on the calling plan of your choice!
Can I switch my calling plan anytime?
Yes! Calling Plan changes are only allowed ONCE in a twenty-four (24) hour period. You will be charged the respective Calling Plan Fee whenever you change from one calling plan into another. Unfortunately, no refunds of Calling Plan Fees will be granted and Calling Plan Fees are not pro-rated. Please keep this in mind should you decide to change your calling plan while you are currently enrolled in a Pingo Diamond, Pingo Mega or Pingo Platinum Calling Plans.
Why can’t I switch my currency? What plans accept foreign Currency?
Pingo Platinum accepts four (4) major currencies: United States Dollar (USD), Canadian Dollar (CAD), European Union Euro (EUR), and British Pound Sterling (GBP). Pingo Premium, Pingo Diamond and Pingo Mega ONLY accept USD as a billing currency. Once you have selected your billing currency you will not be able change it without closing your account and reopening a new account with a new billing currency. Customer Service can assist you with making these changes.
What are the preset purchase and recharge amounts for each Calling Plan?
Yes. The preset amounts depend on the Pingo Calling Plan that you have selected – please refer to the table below:
Purchase
Recharge
Premium
5, 10, 15, 20
5, 10, 15, 20, 25, 30, 50, 100
Platinum
10, 15, 20
5, 10, 15, 20, 25, 30, 50, 100
Diamond
10, 15, 20
10, 15, 20, 25, 30, 50, 100
Mega
15, 20
10, 15, 20, 25, 30, 50, 100
Why do I need to select a Calling Plan when signing up?
This allows us to provide you the best value based on how often you plan on using Pingo to save on International calls. But don’t worry you can always change your calling plan, after being enrolled in a calling plan for at least 24 hours. Simply log into the Member’s Area section of the Pingo.com website to select and change your plan.
What Calling Plan was my existing account converted to when Pingo Calling Plans became available?
If you had an existing account with Pingo prior to August 26th, 2013, your account was converted as follows:
  • Standard Accounts – converted to Pingo Platinum (plan has the same rates and fees as the standard Pingo account prior to conversion)
  • Administrator Accounts – converted to Pingo Platinum (same rates and fees as the standard Pingo account prior to conversion). Pingo Platinum is the only plan available for Administrator accounts at this time.
  • Sub-Accounts – converted to Pingo Platinum (same rates and fees as the standard Pingo account prior to conversion). Pingo Platinum is the only plan available for Sub-Accounts at this time.
  • Existing Standard Accounts with USD billing currency will be allowed to switch to other calling plans once within a 24 hour period.
  • Existing Standard Accounts with CAD, EUR and GBP billing currency will not be allowed to switch into another calling plan beyond Pingo Platinum at this time. If you need to make a change to your billing currency, please contact our Customer Service department for assistance in making these changes.
How do I place my first call using my new Calling Plan?
You need to make sure your account has been approved and you into your account. To place calls through Pingo Calling plans
  • Step 1: Dial one of our access numbers (either Local or Toll Free)
  • Step 2: If you are calling from a registered phone number in PINpass™, then proceed to Step 3. If you are calling from an unregistered phone number, then simply enter your Account Number and 4-digit PIN when prompted.
  • Step 3: For International Calls, Enter 011 + country code + city code + destination number; For Domestic calls: Enter 1 + area code + destination number. Pressing the “#” symbol once after all digits have been entered will expedite the calling process.
What does “Rounding” mean?
Rounding is a period of time to which your call duration will be rounded. Pingo uses one (1) minute rounding, which means the duration of your call is rounded up to the next whole minute. For example, if your calling plan has one minute rounding and you talk to someone for just 45 seconds, you will be billed for the full one minute of time.
Why do you charge a monthly Calling Plan Fee?
Several virtual phone service providers charge a weekly or monthly fee to gain access to their service, and some even charge a per call connection fee! PINGO DOES NOT CHARGE ANY CONNECTION OR DISCONNECT FEES. The monthly Calling Plan Fee, in the calling plan that you have selected, is the only calling plan fee you will pay (please note, calls from payphones will incur an additional fee per FCC regulations). Charging a nominal calling plan fee helps Pingo to maintain the high quality of the network, billing and Customer support services that are essential to providing you with the best service and experience you expect from Pingo… Depending on the Pingo Calling Plan selected, a monthly Calling Plan Fee your account balance. This fee is deducted from your balance on the day you sign up for a Pingo Calling Plan and is thereafter assessed against your balance every thirty (30) days from the date of plan enrollment for Pingo Diamond, Pingo Mega and Pingo Platinum Calling Plans. The various Calling Plan Fees and the associated calling rates available depend on the Plan You select. As of August 26th, 2013, the monthly Calling Plan Fees are as follows:
  • Pingo Premium Plan: No Enrollment Fee/month USD, CAD, EUR and GBP
  • Pingo Platinum Plan: USD 0.98/month, CAD 1.10/month, EUR 0.78/month and GBP 0.67/month
  • Pingo Diamond Plan: USD 1.98/month
  • Pingo Mega Plan: USD 2.98/month
Why is there no unlimited calling plan?
While we wish we could offer an unlimited calling plan, it’s just not feasible to offer a true “unlimited” calling plan at this time. However if you’re comparing Pingo’s calling plans to an unlimited plan provided by one of our competitors, be sure to read all the fine print as it is most likely they will have a “fair usage clause” which is really a cap on the service. So it’s really not an “unlimited” plan as advertised. We believe in offering you the best possible rates on each calling plan with no hidden fees or calling limitations.
Who should I contact in case if I have questions regarding Pingo Calling Plans or other Account or Service issues?
Please feel free to contact us using any of following methods:
  • Customer Service: 1-888-878-8838 (United States and Canada only). Representatives are available between 10:00AM and Midnight EST/EDT time, 7 days a week and on holidays.
  • Email: Send an email to
  • Send correspondence to: Pingo.com, c/o Customer Service Department 10 Maguire Road, Bldg. 3 Lexington, MA 02421 USA
How can I close my Pingo Calling Plan account and will you refund any unused balance?
In the event you would like to close your Pingo.com account, please contact our Customer Service Department using any of the methods above. Please include your name, address, email address, account number and reason you have decided to close your account. If you have any remaining balance in your account, we will process a refund to the original credit card or PayPal account associated with the account within 3 – 5 days of receiving your request. Sometimes, the original transaction associated with remaining balance may be too old to refund via electronic means. In these cases, we will issue you a check for the refund and mail it to the address on file (or to the address provided in the request to close the account). All refunds will be net of any promotional amounts received.
Will Pingo Mobile App work with Calling Plans?
Yes, you can use Pingo Mobile App with any of our calling plans (available for Apple & Android Mobile phones) Please download and install Pingo Mobile App today!

Features

What are some of the features that come standard with Pingo?
All of the following features are included on all of the Pingo Calling Plan options:
  • Auto-Recharge – Pingo can automatically recharge your account so you can keep on calling!
  • Speed Dial – Make calling easy with fewer digits to enter!
  • PINpass™ Numbers – Make calls without needing to enter your account number and PIN!
  • Billing History – Pingo makes it easy to track your transactions!
  • Pingo Business – Save money on international calls for your business!
  • Pingo Mobile App – Smart Phone application that makes calling easy!
  • Call History – Pingo makes it easy to track your usage and calling history!
  • Customer Support – Live, friendly and helpful customer support to assist you with your account and calling needs
  • Refer-A-Friend – Earn extra account credit for referring your friends and family!
  • Print-A-Card – Bring Pingo with you when you travel or need to remember your account information
What is Speed Dial?
Pingo allows you store you’re the numbers frequently use to make calling your family, friends, and associates even easier. You can create and store up to 25 speed dial numbers by logging on to the Member’s Area of the Pingo.com website and choosing the Speed Dial menu option. When you want to call one of your Speed Dial numbers, dial the Pingo local or toll-free access number, listen for the Pingo jingle, then enter the speed dial code (1 or 2 digit code) followed by pressing the pound key “#” ONCE after the Pingo system prompts you for your destination number. Pingo will automatically call the number. It is that easy!
What is PINpass™?
PINpass™ is a feature that allows you to by-pass entering your account number and PIN (14 digits in all) when placing calls. PINpass™ can recognize up to ten (10) different phone lines belonging to your account. This makes dialing your account number and PIN for each call a thing of the past! Just dial the Pingo local or toll-free access number appropriate for your location from any PINpass™ phone number and Pingo will recognize you. The service will authenticate you and will provide you with your current available balance. You can set-up PINpass™ by logging in to the Member’s Area and clicking the ” PINpass™” menu option. We recommend that customers DO NOT register phones in dormitories, hotels, offices, hospital rooms or any other phones that are regularly shared or could be access by others without your knowledge. Please note that some hotels phone systems may charge you for making a call even though you are using Pingo to make an international call. Please check with your hotel for any charges applied to phone usage. Pingo is not responsible for any additional charges you may incur. When you call one of Pingo’s access numbers from a PINpass™ phone number, our system will automatically allow you to by-pass entering your PIN and prompt you to directly dial the destination number you wish to call or for a Speed Dial number.
I am interested in becoming a partner to resell Pingo. Who do I contact?
Pingo offers a very attractive affiliate program to earn up to $35.00 per each new customer referral that is approved for a Pingo account. For more information, click on the Affiliate Program page at or send an email .
Can I use Pingo for my business? And what about accounts for my family members or employees?
With you can create up to 999 sub-accounts (on the Pingo Platinum Calling Plan and in billing currency of USD only) for your business colleagues and family members, and then manage them from a centralized administrative account. You set the usage and spending limits on each sub-account, transfer funds into sub-account, and you can access the call history for each account as needed. You can decide which sub-accounts should be auto-recharged and in pre-set increments. This is a great feature for a small business or growing family, providing great quality, flexibility, manageability and savings!
How do I create sub accounts for my family members or business associates?
Once you have created a Pingo administrator account (on the Pingo Platinum Calling Plan and in billing currency of USD), please refer to the instructions in the Member’s Area section of the Pingo.com website, or contact our Customer Service Department at 1-888-878-8838 for assistance.
Do I get a Refer a Friend bonus for each sub account I create?
The Refer-a-Friend bonus program does not apply to sub-accounts. This bonus program only applies to a new customer sign up on any of the Pingo calling plans.

Account Verification

What is Account Verification?
We at Pingo want to protect your identity from any fraudulent activity and hence we have put account verification in place. Depending on the information you have provided throughout the sign-up process, you might go through either our email verification process or phone verification process. It is entirely up to our automated decision making system as to what verification process your account will fall into – Email or Phone. Either way all the instructions will be provided to you during your sign-up process and everything will be communicated to you via email. Email verification Process (Manual Review) – once your sign-up process is done, you will receive an email with instructions which you need to follow in order for your account to be activated. Responding to this email is mandatory. Sometimes it might take few hours to activate your account after you have replied to the verification email, so please bear with us and allow up to 48 hours if your account goes under manual review. If you need to make an urgent call, please contact Customer Service Department at 1-888-878-8838 for assistance. You might see a pending transaction for your sign-up amounts (plus any applicable taxes) with your financial institution for sign up amount and still your account might not be active. This is a standard procedure, so please don’t be alarmed. If for any reason your account is not approved, the pending transaction is cancelled and your money stays with you. Phone verification Process (Automated Review) – during your sign-up process you will need access to the phone number you have provided in the sign-up form, as the phone will ring and announce to you a 4-digit code which you will need to use to complete the verification process. Follow the instructions on the screen to enter the 4-digit code, and, if successful, your account will be activated and ready for use immediately. It is as simple as that! Don’t worry if you don’t have your phone handy or if you did not enter correctly, we will simply review your account manually for approval. Please allow us up to 48 hours for us to complete this process if needed. You may see an authorization for your sign-up amount (plus any applicable taxes) placed on your credit card account with your financial institution. This is a standard practice. You will not be charged unless your account is approved. If your account is not approved for any reason your credit card or PayPal account will not be charged and any pending authorizations will be released. You may contact our Customer Service Department at 1-888-878-8838 to expedite the verification process. Our representatives will attempt to complete the verification process with out over the phone. However, some accounts may be subject to additional verification and review and may not qualify for Pingo membership.

Account Information

Why do I have to verify my new Pingo account?
We at Pingo want to protect your identity from any fraudulent activity and hence we have put account verification in place. Depending on the information you have provided in sign up process, you might go through either our email verification process or phone verification process. It is entirely up to our automated decision making system as to what verification process you will fall into – Email or Phone. Either way all the instructions will be provided to you during your sign up process and everything will be communicated to you via email. Please Note: If your account is not approved for any reason your credit card or PayPal account will not be charged and any pending authorizations will be released in accordance to the authorization policy set forth by your financial institution. You may contact our Customer Service Department at 1-888-878-8838 to expedite the verification process. Our representatives will attempt to complete the verification process with out over the phone. However, some accounts may be subject to additional verification and review and may not qualify for Pingo membership.
How do I contact the Verification department?
If you are having a problem with the signup of verification process, please send an email to or call our Customer Service Department at 1-888-878-8838. Please have your 10 digit Pingo account number or email address, and answer to your PIN Security question handy at the time of call. Thank you for supporting us in protecting your security!
How do I navigate the Member’s Area of the Pingo.com website?
If your new Pingo account has been approved, you can log into your Pingo account with your account number and PIN on the Pingo.com website. Once logged in, you will be redirected to the Member’s Area dashboard, which provide you with a quick summary of your balance and other account information. Here you can navigate through the menu options by clicking on the action you want to perform (i.e. Recharge) or area of the site you would like to view (i.e. Calling History). Navigating back to the main Member’s Area is easy – simply click on the PINGO logo in the upper left-hand corner of your screen and you will return back to the Member’s Area dashboard. It is a good idea to log out of your account after you are done with your session to safeguard your privacy and information. For your security, we will time-out your session after 10 minutes of no activity on the page. If your Pingo account has not been approved you will not be able to access the Member’s Area section of the Pingo.com website. Please allow up to 48 hours for the verification process to be completed.
How do I Recharge (add funds) to my Pingo account?
You can use your credit card (VISA, MasterCard or American Express), a debit card (i.e. VISA debit) or PayPal to recharge (add funds) to your Pingo Account at any time. Please ensure the expiration date on your card is valid and have the card handy to enter the 3 or 4 digit security code needed to validate the authenticity of the credit or debit card used to process the recharge. To recharge your account, log into your Pingo account using your Account Number and PIN at www.pingo.com. Choose the “RECHARGE” option from the menu in the Members’ Area. Select the preset amount you want to add to your account balance. (You can also select to have your account auto-recharge and the system will automatically add your pre-set recharge amount to your account when you have dipped below $5.00 using the payment method on file). Use the same process to add credit to sub-accounts balances (sub account feature is available on Pingo Platinum Calling Plan only) and to set them up as auto-recharge accounts. New Pingo accounts must be active for at least 36 hours before the auto-recharge process will be initiated or to process a manual recharge to your account. If you need assistance, please contact Customer Service at 1-888-878-8838. If you are on a call and are running out of funds, auto-recharge does not activate until the call is terminated. It may take up to thirty (30) minutes for the system to process to initiate an auto-recharge transaction. Once the transaction is completed, you will be ready to go with your balance topped up for your next call. If you want to DISABLE the Auto-Recharge feature, simply log into your Pingo account and choose the RECHARGE option from the navigation menu. Click on the link at the bottom of the page to change your Auto-Recharge options. Uncheck the checkbox next to “ENABLE AUTO RECHARGE” and click the submit button. Your change will be saved and confirmed in the Member’s Area dashboard. You can choose to ENABLE Auto-Recharge at any time by ensuring the ENABLE AUTO RECHARGE checkbox is clicked. You can also process a recharge over the phone. This can be done only if you have successfully processed a manual recharge on the Pingo.com website at least once in the past. If this applies to your account, then follow the instructions below to complete a recharge over the phone.
  • First call your Pingo local or toll free access number
  • Next, after your account is authenticated, press the “*” (star) key on your phone
  • Follow the instructions provided by the message prompts to complete the recharge and your account balance will be topped-up by the amount you recharged and ready to go for your next call.
  • If you are having any issues, please contact our Customer Service department for assistance.
How do I change my PIN?
Go to and log into your account using your Account Number and PIN. Choose the “EDIT ACCOUNT INFO” option from the menu in the Members’ Area. Enter your old PIN, choose a new PIN, confirm (re-enter) the new PIN, and then hit the “Submit” button. Your new PIN can be any 4-digit number you choose. A confirmation email will be sent to the email address on file confirming the change has been completed.
How do I change my Account Number?
Your account number can only be changed by sending a request to or by calling our Customer Service Department at 1-888-878-8838.
I want to cancel my account. What do I do?
Although we would be sad to see you leave, you can close your Pingo account at any time. In the event you would like to close your Pingo.com account, please contact our Customer Service Department at 1-888-878-8838 or by sending a request to In all correspondence, please include your name, address, email address, account number and reason you are closing your account. If you have any remaining balance in your account, we will process a refund to the original credit card or PayPal account associated with the account within 3 – 5 days of receiving your request. Sometimes, the original transaction associated with remaining balance may be too old to refund via electronic means. In these cases, we will issue you a check for the refund and mail it to the address on file (or the address provided in the request to close the account). All refunds will be net of any promotional amounts received. If you would like to send a cancellation request through the mail, please send your request to the following address:

Placing Calls

I signed up… what now?
Once your credit card or PayPal payment is accepted and your account has been approved, you can begin using Pingo immediately! Unless you changed it during the sign-up process, your account number will be the same as your main phone number you to establish a Pingo account, and your PIN will be the 4-digit number you chose during the signup process. Follow the easy steps below to begin making calls with Pingo from the United States or Canada:
  • Step 1: Dial one of our access numbers (either Local or Toll Free)
  • Step 2: If you are calling from a registered phone number in PINpass™, then proceed to Step 3. If you are calling from an unregistered phone number, then simply enter your Account Number and 4-digit PIN when prompted.
  • Step 3: For International Calls, Enter 011 + country code + city code + destination number; For Domestic calls: Enter 1 + area code + destination number. Pressing the “#” symbol once after all digits have been entered will expedite the calling process. If you are dialing from any other country other than the United States or Canada, please ensure you are using the correct exit code (i.e. 00, 0011, 011, etc.)
Tips to Remember:
  • If you make a mistake while dialing, just press the “*” key to start over.
  • When you are done, you can press “# #” to make another call, or simply hang up and end the call.
  • You can redial the last number called by pressing and holding “0” for 2 seconds
  • You will not be able to exit out of an ongoing call to make another call using any of the keys on your phone – you must hang-up the current call and make a new call (i.e. the party on the other end has not ended the call or did not hang up the phone properly, and you want to make another call, you must hang up or end your call and make a new call).
  • Please Note: Pingo cannot be used to call U.S. toll-free numbers (800, 888, 877, 866, or 855) or toll numbers (900, 411, 555-1212).
SPECIAL NOTE: Using Pingo with Mobile Phones. Once you have reached the Pingo platform, do not press the “SEND” button on your phone after you dial your destination number you wish to all. This will cause your international call to go through your wireless carrier and bypass the Pingo service, where you will incur charges from your wireless carrier rather than Pingo. Instead, press the “#” key which will expedite the Pingo service to start calling the destination right away. Pingo is not responsible for user error and any charges incurred from user error. SPECIAL NOTE: PINpass If you registered your home phone, mobile phone, or other phone numbers as Pingo PINpass™ numbers, you’ll be able to by-pass the 14-digit account number and PIN entry anytime you dial the local or toll-free Pingo access number from these phones. You can register up to 10 PINpass™ phones by logging onto the Pingo.com website and selecting the PINpass™ menu option in the Member’s Area.
Can I use Pingo from my mobile phone?
Absolutely! With Pingo, you can enjoy tremendous savings when you make long distance and international calls from your mobile phone. We recommend that you list your mobile phone number as a PINpass™ recognized phone number to take advantage of the added convenience, and that you disable international long distance service from your mobile carrier to prevent any additional charges. Pingo is not responsible for any roaming charges you may incur by your mobile phone carrier. You may also find it helpful to create a contact in your mobile phone’s address book for the Pingo access number you frequently use to make calls – this will make using Pingo even easier! IMPORTANT NOTES: Please make sure you hear the Pingo jingle after you dial your access number. If you did not hear the Pingo jingle, your calls will not be routed over the Pingo network and you may incur charges from your mobile carrier. It is recommended that you hang up or end the call immediately and try again. Pingo is not responsible for any international charges you may incur from your mobile carrier. Once you have reached the Pingo platform, do not press the “SEND” button on your mobile phone after you have dialed the destination number you wish to call. This will cause your international call to go through your wireless carrier’s network and bypass the Pingo service, where you will incur international charges from your wireless carrier rather than Pingo. Instead, press the “#” key which will expedite the Pingo service to start calling the destination right away. Pingo is not responsible for user error and any charges incurred from user error. Remember, calling to and from a mobile phone is only as reliable as the network coverage area you or your calling party is located in when the call is placed. You may experience dropped calls or poor voice quality as a result of the mobile network operator’s coverage area and is not indicative of quality and reliability the Pingo service. We do our best to provide you the best quality and connections to over 200 countries and hundreds of international mobile networks. Pingo is not responsible for any roaming charges you may incur by your mobile phone carrier while you are out of your mobile phone carrier’s service or coverage area, or travelling abroad to other countries. If you have a smart phone, be sure to check out the Pingo Mobile App, to make it easy to call while you’re on the go! The Pingo Mobile App can be downloaded for free from either the Apple iTunes™ or Google Play™ stores.
Can I make calls from countries other than the U.S.?
Yes! You can use your Pingo account, as well as share it with friends and family in ! Placing a Pingo call from one of our international access countries is simple; just use the access number assigned for that country and wait for the prompt. Friends and family in many countries around the world (including the 35 where Pingo offers toll-free access!) can join Pingo and save simply by using an American Express, Visa, MasterCard or PayPal account. To reach Pingo customer service from outside the U.S. you’ll need to email us at . Pingo works best for international calling from one country to another. It is not intended for inter- or intra-state calling in the United States, or inter- or intra-provincial calling in Canada, and may not work properly. Pingo offers no contract’s with a 100% call quality guarantee, so a refund can be provided if you experience an issue making calls or if you cannot use the service for your intended calling needs. Certain countries do not allow calls from mobile phones to international toll free access numbers. You may only use your Pingo account using a fixed line. These are in-country, government imposed restrictions, and therefore, Pingo does not guarantee you will able to use the service with your mobile phone from all of the countries listed on the Pingo.com website. You may consider using Pingo Mobile App which may provide you with an option to use your Pingo account while travelling abroad. A stable WiFi/Data connection is required. Please also refer to our Pingo Mobile App section for more information on how to make calls straight from your Mobile App with stable WiFi/Data connection. Pingo is not responsible for any roaming charges you may incur by your mobile phone carrier while you are out of your mobile phone carrier’s service or coverage area, or travelling abroad to other countries.
What are Country / Exit Codes?
Country codes are used when dialing an international phone number. For Example, the country code for the United Kingdom is 44. On the other hand, exit codes (also known as international access codes or IDD International Direct Dialing codes) are used for dialing out of your country. For example:
  • If you want to call from United States to the United Kingdom you must dial: 011 (exit code), 44 (country code), and the area code and phone number of the party you wish to call, and then press the “#” key.
  • If you are trying to call the United Kingdom from Australia, you must dial: 0011 (exit code from Australia), 44 (country code for UK), and the area code and phone number of the party you wish to call, and then press the “#” key.
Click Here for a useful resource: At Pingo, we work with many in-country providers to update service and provide you access from your fixed or mobile phone. However, certain countries and providers do not allow calls to originate using a toll-free international access number while using a mobile phone. Your Pingo calls will not complete (and you will not be charged). Pingo services will work from a landline (if available) or you can consider using Pingo Mobile App.
Can I use Pingo to make calls from any state or territory of the United States?
You can use Pingo local access numbers to call from all of the United States except Alaska and the territories of American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. At this time, only Toll Free access is available to make calls from Alaska. Unfortunately, access costs from American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands is prohibitively expensive, making it unfeasible for us to provide the Pingo service at this time.

Billing, Surcharges & Plan Enrollment Fees

Where’s the small print? Are there any connection or disconnection fees with Pingo?
We don’t hide behind any small print – you pay for what you use. You are billed at the rate per minute times the minutes of usage (rounded up to the next whole minute) for each completed call, plus any applicable toll-free surcharges per minute. It is that simple! For example, if you make a call lasting 3 minutes and 45 seconds, and the rate per minute is USD 0.05, you will be billed USD 0.20 (USD 0.05 per minute times 4 minutes = USD 0.20). The only fees other than the per-minute charges are based on the calling plan you choose which may have a Plan Enrollment Fee (or Calling Plan Fee), and a government mandated payphone surcharge (flat fee) of USD 0.65 for calls made from payphones and certain other public phones in the United States, and up to USD 0.99 (flat fee) in other countries. Some calls placed from mobile phones outside the United States may incur an additional per-minute fee, please refer to the Rates Page on the Pingo.com website for more information. For more information the Terms and Conditions of Use for Pingo, please click the following link .
What are the current monthly Pingo Calling Plan Enrollment Fees?
  • Pingo Premium Plan: No Enrollment Fee/month
  • Pingo Platinum Plan: USD 0.98/month (CAD 1.10/month, EUR 0.78/month and GBP 0.67/month)
  • Pingo Diamond Plan: USD 1.98/month
  • Pingo Mega Plan: USD 2.98/month
A “month” is defined as a thirty (30) day period from the anniversary date of enrollment in a calling plan.
Do I need to be concerned about Roaming Charges?
Depending on your mobile service provider and contract, you could be charged Roaming Charges by your mobile service provider. This applies to both Pingo and Pingo EZ Dial calls originated from a mobile phone. Pingo is not responsible for any roaming charges you may incur by your mobile phone carrier while you are out of your mobile phone carrier’s service or coverage area, or travelling abroad to other countries.
Where can I view my Usage, Billing and Calling Plan History?
You can view your Pingo usage, billing and calling plan history in the Member’s Area section of the Pingo.com website – simply log on to your account with your Account Number and PIN. Select the either the Calling Plan, Call History or Billing History menu options to view your recent activity.
Does Pingo charge any sales, telecom fees or excise taxes?
Yes. We will assess and collect all taxes and fees required by Federal and state laws and regulations. Laws and regulations change, and we will communicate any changes that may impact your account and future transactions. Pingo will never retroactively collect any taxes or fees from a Member’s account. Currently, Pingo is required to calculate, charge and collect the requisite state, county and city/local taxes on purchases (both sign-up and recharges) for accounts with a domicile address in the following states at this time: Florida, Massachusetts, Minnesota, New York, North Carolina, and Ohio (additional states are pending).

Offers & Promotions

I referred a friend to Pingo, but did not receive credit.
To receive a credit for referring a friend – it is important that you and your friend follow the instructions carefully. You must tell your friends to enter your email address in the “Referred by Friend” field on the Pingo sign up form page. If they want to learn more about Pingo before joining, they can explore the site thoroughly, but they must enter your email address in the “Referred by Friend” field on the Pingo sign up form when they are ready to become a member. Of course, if they are already a member they cannot be referred twice. If you believe your friend followed the instructions correctly, and you still did not receive your credit, please email us at with your account number, your friend’s name and account number, and date and approximate time when they signed up. Once we are able to validate the account was referred by you, will add the bonus credit to your account right away! Unfortunately, to provide a fair referral system, we do not give retroactive credit for referrals if we cannot verify this detailed information. Doing so could open the referral program to abuse.
What are coupon codes and promotional offers?
From time to time Pingo and its partners offer special promotional discounts and bonuses to encourage Pingo sign-ups, usage and referrals. Each promotion has a code that is provided to recipients of the offer. Entering the code in the designated fields ensures that the user receives the intended bonus or discount. If you are coming from a link that automatically applies a discount, just sign into your Pingo.com account. Follow the instructions to receive the discount (for example, you may have received an offer for a 10% discount on a one-time manual recharge). The discount offered will automatically be subtracted from your sign-up or recharge amount. If you have a coupon or promotional code, simply enter it into the coupon field on the Sign-up or Recharge page. Bonuses differ from discounts as they are automatically added to your account if you meet the criteria for earning those bonuses. For example:
  • Discount: A 10% Discount on a USD 20.00 Sign-up or Recharge amount will only cost you USD 18.00 yet provide you with a full USD 20.00 worth of Pingo services.
  • Bonus: A Sign-up or Recharge Bonus of USD 2.00 would provide you an additional USD 2.00 credit to your purchase amount, resulting in USD 22.00 worth of Pingo services.
Can I combine promotional offers or coupon codes?
Sometimes you may have an offer from a referring partner that provides you with a discount. These discount offers are automatically applied to your order if you come directly from this partner. If that offer can be combined with other coupon offers, then a field will be provided on the sign-up page for you to enter your coupon. Some coupons and offers may or may not be combinable with standard bonuses. If they cannot be combined, you must choose which bonus you would prefer to use. If you choose to accept the standard bonus over the promotional coupon offer, simply leave the coupon field blank, and you will automatically receive the bonus discount. Note that a valid coupon discount may not be granted if it is not applicable to your purchase amount, or if it has expired. Some coupons may be limited to one-time use or a minimum purchase or recharge amount and therefore may not be applied to your purchase even though they are valid offers. Some coupons can only be applied to a new purchase.
How do I “opt-out” of receiving promotional emails?
You can “opt-out” of receiving promotional emails from Pingo.com by either clicking the “Unsubscribe” link on the promotional email you received or by logging into the Member’s Area section of the Pingo.com website using the Edit Profile menu option. Simply uncheck the box next to the “Get Promotional Emails from Pingo” on the bottom of the page. You can turn this feature back on at any time by simply checking the box and saving your changes. Please keep in mind, even if You “opt-out” of receiving Pingo marketing communications, You will still receive email communications from Pingo regarding changes to your Pingo account and services to which You have subscribed, including, but not limited to, communications regarding service issues, changes in rates or fees, or any other legal information requiring your attention. Pingo also reserves the right to use email to notify You regarding any claims related to your use of Pingo services, including without limitation claims of violations of a third party’s rights. You may permanently close your Pingo account and stop all communication by sending a request to or by calling our Customer Service Department at 1-888-878-8838.

Pingo Mobile App

How do I sign up?
Download the Pingo Mobile Application from the App store, complete the authentication process, and create an account with your email address and a password. All new Pingo Mobile App users will receive a USD 2.00 Thank You Bonus just for installing the App!
How do I validate my mobile phone number with Pingo?
Our Mobile App is utilizing a validation process that will ensure that the mobile phone used to make calls is registered properly to your Pingo.com account. You will be prompted to enter a 6-digit Validation Code during the validation process. Successful validation will enable you to establish a new, or log into an existing, Pingo.com account. If for some reason you did not receive the validation code, click on the RESEND button to send you a new validation code.
How do I log into the App?
Log into the Pingo Mobile App by using your Pingo User ID and Password. Your User ID is the email address on record with your Pingo account. Your Password is the same password used to access your account on the Pingo.com website. Passwords must be at least 8 characters in length and is case sensitive.
What if I forgot my password?
You can start the Password Recovery process by clicking on the “Forgot Password” link on the main Log In screen. You will be prompted with instructions on how to recover your password and log into the Application.
How do I make a Call using Pingo Mobile App?
Making a call using the App is easy! Once you are in Pingo Mobile App:
  • You can start a call by using the Keypad
  • You can start a call ,by tapping the CALL icon within a Contact
  • You can start a call  from the Recent calls screen by pressing the Contact itself
What’s the best way to connect a call using the Pingo Mobile App?
Calls can be made using any of three Call Connection Methods: WiFi , Mobile Data  and Minutes .
  • WiFi: Using WiFi will save you from using your Minutes and Data available on your cellular calling plan, and enables you to make calls where cellular service is spotty or poor. Also, WiFi is a good choice if you are out of your home network or out of country.
 
  • Mobile Data : Using Mobile Data is a good choice if no WiFi is available. This option is great for users with unlimited data plans.
 
  • Minutes : Using Minutes (currently available only in USA) is a good choice when Mobile Data or WiFi is unavailable. When using Minutes, the App will initiate a call using your native dialer. Using Minutes will deduct from your airtime minutes with your native mobile carrier. Pingo is not responsible for any charges you incur from your native carrier for international calls, additional airtime minutes or roaming charges or fees.
  By default, the Pingo Mobile App uses WiFi to place a call. Depending on the service coverage and availability in your area or location, you may need to toggle through the Call Connection Methods to ensure you have a strong enough signal to make a call.
How do I END a Call?
To END a call in progress, click the Red Phone button on the call in progress screen. This will end the call.
Can I call more than one person at a time?
Unfortunately, No. The Mobile App only allows calls to one person/Contact at a time. If you attempt to make a conference, or bridge two calls together, you will hear an error message and the call in progress may be terminated.
What is Roaming Guard?
Roaming Guard is a feature that ensures WiFi ONLY calls when you are out of your home network. For this feature to work, Pingo Mobile App will ask you to allow access to your Location.
Why is the App asking to use my Location?
Pingo Mobile App will uses your location to enable Roaming Guard feature. This feature will ensure WiFi ONLY calls when you are out of your home network.
How do my Contacts need to be saved?
It is best to make sure that your Contacts are uniformly formatted – that is, all Contacts are saved with both the Country Code and Phone Number as the phone number. Contacts in the United States and Canada should start with country code 1 and the area code. NANPA Countries (i.e. Jamaica, Dominican Republic) should start with + and the country code.  
  • For example, you have a Contact from India. You would save their phone number in your Contacts as: +91##########.
  • For example, you have a Contact from Jamaica. You would save their phone number in your Contacts as: +1876#######.
How am I able to tell if a Contact is also a Pingo Mobile User?
Once you have authorized the App to access your Contacts, it will be synchronized in real time. Pingo Mobile App will identify any of your Contacts that are also a Pingo Mobile subscriber by placing the green Pingo Mobile icon next to the Contact Name.
Do I have to manage two sets of Contacts – one for the App and one for my Native device?
No! Once you have authorized the App to access your Contacts, it will be synchronized in real time. Any newly added Contact or change that you make to a Contact in your Native device, will be synchronized to your Mobile App Contacts. Any newly added Contact or change that you make to a Contact in the Mobile App, will be synchronized to your Native contacts.
Is there a charge for sending Messages using the Mobile App?
Messaging is completely FREE between Pingo Mobile App subscribers! However, the Mobile App does not support sending Messages outside of the App. Refer your family and friends, and enjoy FREE messaging when they install the Pingo Mobile App on their mobile device.
How do I send a Message?
Tap the Messages icon within App. Next, tap on the New Message icon. Type in the phone number or contact name you want to send a message to and begin typing your message in the New Message field. To send your message, tap the “Send” button. Remember, Messaging is only available between Pingo Mobile App users. Look for the green Pingo Mobile App icon  to ensure you can send your Contact a Message.
Can I send pictures or use emoji in my message?
Yes! You can add pictures and emoji to your Message similar to the way you would in your native messaging and by allowing Pingo Mobile App to access your Photo Library/Camera. Select the picture you would like to include in your Message and click the “Send” button.
How do I access the MORE menu?
To access the MORE menu, look for the icon that has (3) dots in a row . This will bring you to the “More” menu, where you can view your Profile, Recharge your account, View Calling and Billing Histories, Settings Menu, View Rates and Help menus.
How do I Recharge my account in the App?
Recharging your account is easy! First, you need to make at least one recharge from the Member’s Area section of the Pingo.com website. If you have not added a payment method to your account yet, please visit www.pingo.com and start the process today.   After your first successful recharge over the web, the Mobile App will unlock the Add Funds/Recharge screen where you will be able to recharge your balance by $10 or $30, using the payment method you have on file with Pingo.com. Simply tap on the amount you want to recharge and confirm by tapping the green Recharge button. You will see a processing icon and whether or not the transaction was successful. Your balance will be increased by the amount you recharged and you are ready to go with your calls.   You can view all of your recharges in the Billing History screen in the Mobile App, or the Member’s Area section of Pingo.com. All transactions are synchronized between the App and the website.
Where can I view my Account Number and PIN?
You can view your Account Number and PIN by selecting the Profile menu option in the MORE menu (look for the icon that has 3 dots in a row for the MORE menu).  
Can I make calls outside of the Pingo Mobile App?
Yes! You can make calls outside of the Pingo Mobile App by using a Local or Toll Free access number. You will need to use your 10-digit Account Number and 4-digit PIN if you are prompted to enter it when making a call using an unregistered landline or mobile phone.
Where can I change my Password?
You can change your Password by selecting the Profile menu option in the MORE menu. Tap the EDIT button, enter your old password, your new password and reconfirm the new password, and tap SAVE button. All passwords must be at least 8 characters in length. You will need to use the new password the next time you log into the App or into the Pingo.com Member’s Area. You can strengthen your password by using a combination of lowercase and uppercase alphabetic characters, numbers and symbols.
Where can I view my Billing History?
You can view your Billing History by selecting the Account/Billing History menu option in the MORE menu.
Where can I view my Calling History?
You can view your Calling History by selecting the Account/Calling History menu option in the MORE menu.
Does the App have a Log Out option?
Yes! Should you need to Log Out of the Pingo Mobile App, tap on the Account/Log Out menu option in the MORE menu. Confirm you want to Log Out and the App will terminate your session and bring you to the main Log In screen. To Log In, enter your User ID and Password and tap the Continue button.
Where can I view your rates in the App?
You can view calling rates by selecting the View Rates menu option in the MORE menu. Enter the country name or select the first letter of the country from the menu on the right margin. Locate the country you want to call and tap it. Calling rates for all routes will be presented on the screens for each calling plan. Simply swipe left or right to view the rates in USD and estimated number of minutes based on a $10 balance.
Where can I change my Call Connection Method settings?
You can change your Call Connection Method settings by:
  • Tapping the blue ribbon on the Recent screen
  • Tapping the Connection Setting on the Keypad screen
  • Selecting the Call Connection Method menu option in the App Settings menu, in the MORE menu , and toggling the settings on or off
Can I change the sounds of an incoming Message?
Yes! You can change the sounds for an incoming Message by selecting the Sounds menu option in the App Settings menu, in the MORE menu. You may select from a variety of different sounds preloaded in the Pingo Mobile App to personalize the sound of the incoming Message.
Can I LOCK the App?
Yes! The Pingo Mobile App can be locked by using the Security PIN feature. Select the Security menu option in the App Settings menu, in the MORE menu. You will be asked to assign a 4-digit Security PIN to unlock the App when the feature is turned on. If the feature is “ON”, each time you close the App, you will be required to enter the 4-digit Security PIN to “UNLOCK” the App. You can always turn this feature “OFF” by toggling the ON/OFF switch.
Can I get lower rates?
Yes! Pingo Mega Calling Plan has the most aggressive rates. You can compare the rates for all Calling Plans in the Pingo Mobile App or by visiting Pingo.com.
Can I change my Calling Plan?
Yes! You can change your calling plan by logging into the Member’s Area of Pingo.com and choosing the Calling Plan menu option. Select the Calling Plan you would like to enroll into and we will collect any applicable plan fee and the rates for the calling plan you choose will go into effect immediately. There is a limitation of one change to your Calling Plan in a 24-hour period. If you need assistance, please contact Customer Service.
Are there any contracts or hidden fees?
No and No! There are no contracts or commitment terms with Pingo. The rates you see are the rates you will be charged and nothing else – no connection fees, no fine print, no gimmicks! Just sign up, dial and save!
Can I contact Customer Service using the App?
Yes! You can contact us by sending us an email or by calling directly to our Customer Service team. You can begin the process by selecting the Contact Us option from the Help menu option, in the MORE menu. For speedy service, select “Send a Message” to complete the email form to send a question to Customer Service – a member of our customer service team will get back to you with a reply within 24 hours. You may also Contact Us by Phone. Select the Contact Us by Phone option, which will initiate a live call to our Customer Service department. Customer Service is available between 10AM and 6PM ET, 7 days a week, 365 days a year. They can be reached by calling +1 888-878-8838 from the United States, or by using the App with WiFi Call Connection Method.
Can I earn free calling time for referrals?
Yes! You can earn a referral bonus for each new user you refer to Pingo.com. Select the Refer-A-Friend menu option from the MORE menu. Choose SMS or Email, select the Contacts that you would like to refer, and your friends will be provided with a unique referral link that they can use when subscribing to Pingo.com and a payment method is added to their account. You will earn USD 5.00 for each new subscriber with a payment method added to their account, and there is no limit to the amount you can earn!
I am getting an error message, what should I do?
Something could be wrong with the App, the routing, the service or your account. If the issue continues, please take a screen shot of the error, or make a note of the error message you are hearing on the call, and contact Customer Service for assistance. The more information you can provide, the better chances of troubleshooting and resolving your issue.
How much mobile-data does a call from the App consume?
We estimate between 320kb to 875kb of mobile data is consumed for each minute of a call. So a 10-minute call will consume between 3.20MB and 8.75MB of data, give or take a few MB.
Can I use Pingo Mobile App with Bluetooth?
Yes! While your call is in-process, tap the Bluetooth option to enable the signal to be sent to a Bluetooth enabled receiver in your home or car. This makes hand’s free calling very convenient with the Mobile App.
The App frozen or is locked up, what should I do?
Technology is never perfect and we do our best to clear out all of the bugs… however, if the App is locked up or frozen, the best thing to do is try to exit the App by pressing the HOME button on your mobile device. It is also recommended that you double-tap the HOME button and clear out the App from the memory cache by swiping it out of your device’s memory. You may also try restarting your mobile phone. Another trick is to delete and reinstall the App from your mobile device. You will be required to perform the OTP (One Time PIN) validation process, and asked to log in with your User ID and Password to gain entry to the App.   After completing these suggested actions, try re-entering the App. Hopefully this solves the problem. If not, please send a message with a description of the issue, along with your contact information and any screen shots, to customerservice@pingo.com.   We encourage to keep your mobile device OS and App version updated to the latest releases, to take advantage of any bug fixes, performance updates and newly added features.
What Operating Systems (OS) will the Pingo Mobile App work with?
Any mobile phones using Apple OS version 9.x and above and Android OS version 6.x (Marshmallow) and above.
What countries can I use the Pingo Mobile App from?
You can use the Pingo Mobile App from any country that does not block or prohibit VoIP calls.
What App stores can I download the Pingo Mobile App from?
Currently, the Pingo Mobile App is from these countries <hyperlink to list of countries>
Will the Pingo Mobile App work with my tablet?
Currently, no, but it is in the works to expand availability to many commonly used tablets in the future.
Which phone numbers can I call with the Pingo Mobile App?
Pingo Mobile App can be used to make calls to any phone number (landline or mobile) in the world.   Legal Note Pingo Mobile App:

To make sure you are using the Pingo Service when making international calls,you should hear the Pingo Jingle after you press the Call button and before dialing begins. Please note that Pingo is not responsible for the cost of international calls made from the native (default) dialer or any other app on your Mobile Phone except for calls made via the Pingo Mobile App. 

 

Website Errors

I am having trouble signing up, what should I do?
There may be a few reasons that your transaction was not successful:
  • You may have lost your Internet connection during the sign-up session which could cause an error during the sign-up process – please check to make sure you are connected to the Internet and try again
  • You may not be using an updated Internet browser – please download (or update) your Internet browser to Internet Explorer 11, Google Chrome or Mozilla Firefox to ensure the best user experience with the Pingo.com website and signup process.
  • You may not have completed all of the required fields for sign up – our site will identify these omissions during the sign up process at the top of the page – look for the messages in red. Please make the necessary corrections and resubmit your request.
  • Make sure you have read and accepted the Pingo.com Terms and Conditions of use when signing up – if you do not accept the terms and conditions of use, we are unfortunately unable accept your application for a subscription to the Pingo.com services.
  • Check to make sure the credit card you are using is both active and the expiration date is in the future. All transactions will require you to input your 3- or 4-digit CVV or security code located either on the front or back of your credit card.
  • We may be experiencing an intermittent network or technical issue – if you experience a website error or are unable to load the Pingo.com website page please wait a few minutes and try your transaction again. If the problem persists, please contact our Customer Service Department at 1-888-878-8838.
  • The account number you chose may already exist in our system with another Pingo.com subscriber – this may happen as you are able to self-select your own 10 digit account number. Our system prevents duplicate account numbers from being used by more than one Pingo.com subscriber. Please choose a different 10-digit account number and resubmit your sign-up request.
A few other thoughts on why you might be having trouble signing up:
  • Please make sure that the billing address of the credit card exactly matches the address you entered while signing up for your Pingo.com account. Failure to exactly match this information will result in a declined transaction from your bank, or place your account under manual review for approval.
  • Please contact your bank to make sure there are no issues with your credit card. Some credit cards have restrictions that do not allow usage for Internet purchases or have daily purchase limits.
  • If you are using an international credit card account, your Pingo.com sign up request will automatically go under manual review.
If you are continuing to experience issues trying to sign up, please contact us at or by calling our Customer Service Department at 1-888-878-8838 for assistance.
I am having trouble recharging, what should I do?
Refer to the “I am having trouble signing up …” section above. Also, if you signed up with a credit card (rather than with PayPal), check to see if your billing address has changed, if you are over your credit limit, or if your card has expired. If all else fails call your credit card company first to see if there are any unresolved issues with them before you contact Pingo customer support. Due to privacy laws, our Customer Service representatives will not know why your credit card was declined or did not go through. They will only know that the transaction was declined and no charges were made to your credit card. Only your credit card company can assist you with obtaining the reasons for a credit card decline.
I am having trouble logging in, what should I do?
There may be a few reasons that your login was not successful:
  • Use the correct Account Number and PIN combination: Go to Pingo.com home page. Click on the top right corner to log in. Enter your Account Number, which usually just your main phone number that you entered when you signed up. Then enter your password, which is the 4-digit PIN you set up when you initially signed up. If you can’t remember your PIN you can reset it . If that does not work, please call Customer Service at 1-888-878-8838(U.S. and Canadian customers only) or email with your name, phone number, account number and email address used for you Pingo.com account. You will not be able to open up another account as we only allow one account per household.
  • Browser Cookie Settings: Another reason may be due to your cookie settings. See “What do I do if my browser will not allow the session?” section below to set your privacy preferences.
  • Security Settings: Another reason that your login was unsuccessful may be due to the security setting on your browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari all have different security settings). Check your browsers security settings to ensure the Pingo.com website will be able to load properly. Pingo.com uses Comodo SSL encryption technology to ensure transactions are safe and secure when information is transmitted over the Internet.
  • Closed Account: If your Pingo.com account is closed, you will not be able to log in using your Account Number and PIN. Please contact Customer Service for assistance at 1-888-878-8838 or send an email to with your name, phone number, account number and email address used for you Pingo.com account and request to reopen your account.
What do I do if my browser will not load the Pingo.com website (or allow the session)?
There are some reasons why this will happen:
  • Cookies may not have been enabled in your browser – please refer to your browser’s support page for up-to-date information on “how to allow websites to set cookies” in your selected Internet browser, or
  • Your Internet browser may need updating to the latest version. To update your browser to the latest version, click on the link below for your respective Internet browser:
Google Chrome: https://support.google.com/chrome/?hl=en Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/internet-explorer-help Apple Safari: https://www.apple.com/support/mac-apps/safari/
I am getting a “Page cannot be displayed” error, what do I do?
Make sure your browser’s SSL is enabled – Update your browser to the latest version and please refer to your browser’s support page for up-to-date information on “how to enable SSL” in your browser version. Google Chrome: https://support.google.com/chrome/?hl=en Mozilla Firefox: https://support.mozilla.org/en-US/products/firefox Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/internet-explorer-help Apple Safari: https://www.apple.com/support/mac-apps/safari/ Also, make sure you have a working connection to the Internet.

Limitations, Problems & Technical Issues

I signed up for auto-recharge, but it did not work. Why?
New Pingo accounts must be active for at least 36 hours before the auto-recharge process will be initiated or to process a manual recharge to your account. If you need assistance, please contact Customer Service at 1-888-878-8838. Please make sure that the expiration date on your credit card is valid. If you credit card has expired, please process a manual recharge transaction with the new expiration date and CVV digits to update the payment information on your Pingo account. You might also want to check that credit is available (i.e. you are not over your credit card’s credit limit), and that nothing else, such as your billing address, has changed. If so, please update the billing information and enter a manual transaction to charge your credit card. This will update the payment information on your Pingo account . If you continue to have problems recharging or updating your credit card information, please contact your bank first, to make sure there are no pending issues with your card prior to contacting our Customer Service department.
My account has been closed, but I don’t know why.
Pingo does not actively close accounts unless we believe there is a potential issue, such as fraudulent use of a credit card, identity theft or a violation to the Terms and Conditions. We take your security seriously! If we suspect that an account may have been breached, or created under fraudulent pretenses, or used a stolen credit card or PayPal account, we will actively close the account as a precautionary measure and a notification will be sent to you via email. If you would like additional information or assistance, please send an email to or contact our Customer Service Department at 1-888-878-8838.
I signed up… Should I have received any information from you?
You should have received a confirmation email message from Pingo shortly after signing up. If you have not received an email, first try logging into your account on the Pingo.com website using your account number and PIN. If you are successful, then you can be assured that your account has been created. You can review your profile information in the Member’s Area using the Edit Profile option to ensure all of your information is correct. If you did not receive an email, it could be for one of the following reasons:
  • Your email program on your computer has blocked our email, suspecting it to be “Spam” or “Junk Mail”. Please check your “Junk Mail” or “Spam” folder to see if this email was filtered. If so, please list our email address as being acceptable, so that we can continue to communicate with you. Follow the instructions in the email to complete the signup process.
  • If you entered an incorrect email address during the signup process, it is very unlikely you would have received the confirmation email. You will not be able to log into your account with your Account Number and PIN. Please contact Customer Service at 1-888-878-8838 for assistance.
  • For some reason, your sign up was declined by your credit card company. This could be due to issues related to your credit card. Please check with your credit card company for any issues, or attempt to signup again using a different credit card or payment method. Unfortunately, our Customer Service representatives are not provided with any information from your credit card company should your credit card be declined due to current privacy laws governing credit card transactions and disclosure of private information.
Sometimes I get a message that my “account is in use”. What do I do?
On occasion, your most recent call may not be terminated correctly. Therefore the account will stay “in use” for a period of time, until the system recognizes that your previous call has ended. You can either wait, or contact customer service directly and they will reset your account (end the call) for you. Rest assured that the system does not charge you for this time if this problem occurs.
I sent an email to customer service, but have not yet heard back.
As stated on the contact page, we will respond to emails within 48 hours. For immediate assistance, customers in the U.S. and Canada can call Customer Service directly from 10:00AM to 12:00AM Midnight EST daily (except for major holidays) at 1-888-878-8838. Please have your account number and personal information handy in order for our Customer Service representatives to better assist you
Calling Pingo Local Access Numbers from Magic Jack™.
Pingo local access numbers might not work from Magic Jack™ however Toll-free should be able to work. You may hear a message similar to “You need to prepay to call conference lines…”. Should you hear this message you will not be able to use your Pingo account and a local access number with your Magic Jack™ device. While we wish to have a better outcome for this issue, and as Pingo had worked in the past with Magic Jack™, we do not have any immediate solution to this issue in the interim except to use Pingo’s Toll-Free access number to place your call. We apologize for this inconvenience.